Payments are processed through our secure client portal. After selecting a package and submitting your form on our website, we’ll create an account for you and send your login details via email (look for an email from “House Go Pro”). If you don’t receive it within 10 minutes during business hours, please email us to edwin@hemagrp.com
In the portal, you’ll find paid invoices, past cleanup records, and a secure option to link your credit or debit card. Once linked, we’ll generate invoices and process payments automatically, sending receipts for your records. You can access the portal anytime at Client Dashboard.
Important Note:
Your card must be linked before our arrival. If not, we’ll attempt to contact you. If there’s no response, your service will be rescheduled, which could lead to delays during busy seasons. For assistance, call
Yes, recurring billing occurs on the 1st of each month before services begin. For one-time cleanups or initial cleanups, payment is due upon completion.
If payment isn’t received by the first cleanup of the month, services will be paused. Payments are non-refundable, but if you cancel, we’ll continue cleanups for the remainder of the month.
We optimize our routes for efficiency, so exact times cannot be guaranteed. Our team works from 8 AM to dusk, and you’ll receive a text 30–50 minutes before arrival. Cleanup days will remain consistent weekly, with any changes communicated in advance.
No, you don’t need to be home. Just ensure easy access to your yard, and we can work even with friendly dogs present. We’ll send a picture of your securely closed gate after the cleanup. If it’s your dog’s first interaction with our team, let us know beforehand to avoid surprises.
If your scheduled day coincides with a major holiday, we’ll skip that day and reschedule to the following business day.
Yes! We use an organic products, disinfectant after each service to prevent the spread of germs.
Yes! We offer up to 24-hour to let us know if you are unsatisfied and will re do the job.